If you don’t see your question answered here, give us a call or drop us an email and we’ll answer anything we’ve missed!
+ How do I make a reservation?
Book online using our automated reservation system to check availability and reserve your game, or you can call us at 918.382.0005
+ How far in advance do we need to book our room?
Our online reservation system will take bookings up to 1 hour prior to your game time. If you are less than 1 hour before game time, please call 918.382.0005 to check for availability, and we will try to accommodate you!
+ I made a reservation, but can't make it, what do I do?
Bummer! Hey, we get it…life happens. Refunds are an accounting nightmare (we’re not CPAs), so that’s a NO-GO, however, we’re happy to reschedule your game or give you a Gift Card, as long as you give us 24 hours notice. We can update your booking for you by emailing or by calling 918.382.0005. Sorry, no refunds, rescheduling or gift cards, for no-shows or cancellations . . . the show must go on!
+ Do you have an age limit?
We’re afraid so; the Game Designers have created experiences geared for ages 12 to 112 and the Lawyers tell us anyone under 18 must be accompanied by at least one adult. Please refer to the Room description for information for specific age requirements. Minors will be allowed to play the Room, as long as an adult is on-site during the entire game. None of our games are suitable for infants or toddlers.
+ How many players are in the escape room?
Please refer to the Room description for information on the number of players (minimum and maximums). Each Game has been specifically designed for playability, safety and comfort.
+ What if I have more people who want to play than allowed?
We do not recommend exceeding the maximums, but if some in your group are teeny-tiny (or puzzle-challenged), give us a call 918.382.0005 and we will try and accommodate you. You can always book another room for the same time slot too!
+ Will our group be teamed with strangers?
NO! The Game is just for you and your group. In the future, we may offer a Mixer Night for players to meet each other and possibly form a new team!
+ Any special knowledge or physical conditions?
No, you only need to know how to read, count, observe and think!
+ Will we really be locked in a room?
NO WAY! Your entrance door is also an emergency exit and will never be locked…you can leave anytime you want. We encourage you to take care of any ‘necessary business’ prior to entering the Game, but if you need to take a break you can leave the game and return without any penalty. Warning: we don’t stop the clock until your game is over.
+ Are the rooms scary?
Our rooms are designed to challenge you, not scare you…but we reserve the right to add a scary room in the future! Fear not, we’ll advise you in the Room description.
+ What are the difficulty of the rooms?
Our crack-shot (or perhaps that should read crack-pot?) Game Designers have designed the Games to include a variety of puzzle types and difficulty levels. We have provided some specific guidance on each Game’s description.
+ Where are your Escape Rates? Record Times? Leader Boards?
Our goal is to provide YOU, and your team, a memorable Escape Room EXPERIENCE. While each Game has a time limit; YOUR enjoyment...YOUR EXPERIENCE cannot be measured by an Escape Rate, a Record Time nor a Leader Board.
+ Are the rooms monitored?
Yepper! This is how your Game Master can provide guidance...…not that you will need it! (evil laugh)
+ What happens if we do not escape within the time limit?
Your Game Master will enter your room and give you two options; 1) show you what you missed and how to finish the game, or 2) offer you a discount code for you to come back and try again!
+ Can you do the same room more than once?
Sure, we’d love to have you come see us again! We will also be offering some seasonal games. So while you may have played the original room, you’ll have some new puzzles to experience. If playing a game more than once, however, we request (okay, insist) that you DON’T be a ‘spoiler’ for the rest of your group!
+ How much does it cost?
Ticket prices are based on the number of players in your group and the Game you choose. . .so you decide! We also offer a 5% discount for booking 7 days in advance, just use the Promo Code: PLANNER at checkout (sorry, not available for new Games). Please follow us on social media - FaceBook, Instagram and Twitter - for additional promotions, contest and specials. For more information on our current promos, please check out our Deals! For corporate groups and party information, please see our Private Events page.
+ Can I pay in cash on arrival?
While cash may be King, credit cards are still preferred. If you really, really need to pay in cash, you can purchase a Gift Card in person. Then you can use the Gift Card to reserve your Game online, or we can book if for you. We don’t keep much cash on hand, so please plan on bringing the exact amount.
+ Do you offer corporate events or private parties?
You betcha! We love to party and we’re a corporation too! Check out the information on our Private Events page for options such as use of our Lounge (aka a comfy conference/party room), catering and facilitated team building sessions. To book a corporate event or party, drop us an email or give us a call 918.382.0005!
+ What time should I arrive?
Don’t be late for a very important date! Please arrive 15 minutes prior to your Game time. This allows for you to get checked-in, debrief if you need to use the ‘facilities’, be briefed on the rules and get the inside scoop on your Game’s Story. Our games start on-time, late arrivals will be able to join but NO time will be added to the clock (no refunds either)!
+ What should I wear?
We highly recommend (okay, require) wearing clothes! Specifically, comfortable clothes and sensible shoes! If there are specific requirements for a room, we will include the information in the room description and the booking confirmation.
+ Can we bring alcohol?
So sorry, no. While we also enjoy adult libations, Escape Rooms are a game of logic and perception and you will need to have your full attention on solving puzzles and uncovering clues to have a successful experience. We reserve the right to refuse admission to anyone suspected of being intoxicated or under the influence of drugs or alcohol and no refunds will be given.
+ Can I bring my furry friends with me?
Well if you're asking about your human friends with lots of fur, then YES! If, however, you're asking about four-legged friends, then...MAYBE. If your furry friend is a SERVICE animal, as specifically defined by the ADA, then YES. Otherwise, NO...they're really not very helpful with the puzzles anyway! None of our games are suitable for pets.
+ Can I bring a camera or cell phone with me?
You’re joking, right? YES! We would never dream of prying your cell phone out of your hands. A couple of
requests requirements though: 1) DO exit the Game if you must use the phone; 2) DON’T plan on Siri or Google being able to help you with the puzzles-ain’t gonna happen, 3) DON’T take pictures or videos during the game...Escape from your phone, 4) DO allow us to take pics after the game for you to share with your friends!
+ Are you wheelchair accessible?
We have custom designed our facility on the main level to be wheelchair accessible, however, some of our props and puzzles may be out of reach. If you need special assistance during the game your teammates, as well as our Game Masters, are happy to assist you! Feel free to give us a call at 918.382.0005 if you would like more specifics regarding accessibility.
+ Where do we park?
Our location, in Tulsa's historic Pearl District, features FREE off-street parking behind the building (north side), as well as FREE on-street parking.
+ Where do I leave my belongings while I am in the escape room?
Wherever you’d like! We have some small lockers available for your personal belongings, however, we recommend you limit the amount of stuff you bring with you.
+ What are your hours?
Wednesday & Thursday: 4:00pm to 9:30pm
Friday & Saturday: 11:00am to 11:00pm
Sunday: 11:00am to 8:00pm
Monday: by appointment only
Tuesday: by appointment only