JOIN the ADVENTURE at ELEVNETH HOUR ENIGMA!

Are you ready to be part of Tulsa’s premier immersive escape room? Eleventh Hour Enigma is more than just an ordinary escape room; we're creators of unforgettable experiences.  Known for our captivating scenarios ideal for team-building, parties, and family outings. We're currently seeking a full-time Assistant Manager to join our team and oversee our day-to-day operations.

Assistant Manager:  We're looking for an exceptional problem-solver and leader with strong customer service and management skills. If you're proactive, creative, and detail-oriented, we want to hear from you. As Assistant Manager, you'll be the main point of contact for resolving issues and enhancing both customer and employee experiences.

Key Characteristics:

• Manages multiple tasks efficiently while maintaining reliability and organization, with proven management expertise.
• Demonstrates strong leadership and outstanding communication skills, both internally and externally.
• Excels with an enthusiastic and outgoing personality, skilled in public speaking and recognized for EXCEPTIONAL customer service.
• Adapts readily to new challenges and demonstrates a strong desire to learn.
• Maintains composure and professionalism in unpredictable situations, ensuring effective problem-solving..

Key Responsibilities:

• Staff Management - Lead and motivate our team to maintain a professional and engaging work environment. Coordinate schedules, manage projects, and ensure adherence to company policies. Serve as a backup Game Master as required, maintaining our commitment to a consistently immersive experience.
•  Operations Oversight - Ensure smooth day-to-day operations, upholding safety and company standards.  Oversee room setups, maintenance and inventory; fostering an engaging, organized, and efficient environment. Proactively tackle dynamic challenges and contribute to organizing, planning, and implementing company strategies.
•  Customer Experience - Deliver outstanding service, ensuring every guest enjoys a 5-star experience. Manage bookings, utilize our POS system, and monitor customer satisfaction - promptly addressing customer inquiries and feedback.
•  Marketing - Create and implement marketing strategies to enhance local visibility through promotions, events, and social media channels.

• Formal education or equivalent experience (2 years in customer service, with 1 year in a management role).
• Availability to work evenings, weekends, and holidays.
• Ability to handle physical tasks (standing, climbing, bending, and lifting 30 lbs). 

Key Preferences:

• Possesses a deep passion for Escape Rooms and immersive experiences.
• Skills in set design, maintenance, and electronics troubleshooting.
• Hospitality or theater background.

Ready to embark on this exciting journey to help shape success and create unforgettable memories for our guests? If you're a proactive individual who thrives on delivering exceptional customer experiences and leading a dynamic team, apply for the Assistant Manager position and be part of our adventure at Eleventh Hour Enigma!

Applications must include a Cover Letter to be considered.

• Job Type: Full-time
• Starting Base Salary: $32,000.00/year
• Benefits: Paid time off, employee discounts, performance-based bonus
• Schedule: 40 hours per week, including nights, weekends and holidays
• Education: Associate degree preferred
• Experience: 1 year in management and 2 years in hospitality preferred
• Work Location: On-site, Tulsa, Oklahoma